Refund Policy

Effective Date: 23 February 2026

Thank you for choosing Smarts Printers. Please read this Refund Policy carefully before purchasing or using our services.

1. Nature of Services

Smarts Printers provides informational guides, troubleshooting assistance, and technical support related to printer and scanner issues. Our services are primarily digital and advisory in nature.

2. Refund Eligibility

Because our services involve digital content and support guidance, refunds may be limited under the following conditions:

Eligible for Refund

You may request a refund if:

  • You were charged incorrectly due to a billing error.

  • You were charged multiple times for the same service.

  • The service was not delivered due to a technical issue on our end.

Not Eligible for Refund

Refunds will generally not be issued if:

  • The issue was resolved through provided guidance.

  • The problem is unrelated to the instructions given.

  • Incorrect information was provided by the customer.

  • A refund request is made after the service has been fully delivered.

  • The issue is caused by hardware failure or third-party products beyond our control.

3. Refund Request Process

To request a refund, please contact us within 7 days of the transaction date.

Include the following details:

  • Full name

  • Email address used during purchase

  • Transaction ID or payment proof

  • Reason for refund request

Send your request to:
admin@smartsprinters.com

4. Refund Processing Time

If approved:

  • Refunds will be processed within 7–10 business days.

  • The amount will be returned using the original payment method.

  • Processing times may vary depending on your bank or payment provider.

5. Service Cancellation

If you wish to cancel a service request, please contact us immediately. Cancellation requests made after support has started may not be eligible for a refund.

6. Independent Service Disclaimer

Smarts Printers is an independent informational platform and is not affiliated with any printer or scanner brand. We are not responsible for manufacturer defects, hardware malfunctions, or third-party service issues.

7. Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

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